We guarantee all our jewelry to be free from manufacturing defects for a period of 2 years from the date of purchase.
The warranty covers manufacturing defects only and does not include damage resulting from wear and tear, misuse, contact with chemicals, or failure to properly care.

If you encounter a problem covered by the warranty, please contact us with your proof of purchase and a description of the problem. Our team will assess the issue and, if it falls within the warranty terms, we will repair or replace the jewelry.

Our jewelry, crafted from 925 silver and plated in 18kt yellow gold , is certified to guarantee maximum authenticity and quality. Each piece is accompanied by a QR code that allows you to access the digital certificate, always available, attesting:

- The originality of the design , conceived and created by Marta Ferrara

- The quality of the materials , including 925 silver and 18kt yellow gold plating.

-Care and maintenance guidelines to maintain the beauty of your jewel over time.

- Assistance and resolution , to offer you a complete and satisfactory service.

On the back of the pencil case you will find a QR code, easily scannable and always at your disposal .

Marta Ferrara Jewels' jewelry is crafted from high-quality materials and crafted using artisanal techniques to ensure durability and beauty.

Enamel, being a delicate material, requires some simple care to maintain its integrity over time. (See Maintenance)

All our earrings are made with 925 silver posts, a precious material, naturally soft and flexible.
This feature makes it practical and comfortable, but also more sensitive to pressure than more rigid metals.

For this reason, the pin may bend slightly, especially after use or during insertion into the earlobe.
This is not a defect, but a natural characteristic of the material.

A delicate gesture is enough to realign it and guide it into the closure: you will hear the classic “click” that confirms that it has fitted correctly.

We always recommend that you put on and take off your earrings with care, like any valuable handcrafted creation.

Plating is the most external finish on a piece of jewelry, and over time it may naturally experience a gradual loss of luster or deterioration. This process is not considered a manufacturing defect, but a normal consequence of use and contact with external agents.

If your jewelry has a damaged plating, you can contact a trusted goldsmith or contact us directly: we offer the option of restoring the original plating through a custom-made service, for an additional fee. We'll return your jewelry with its original shine, ready to be worn again.

To preserve the beauty and durability of your gold plating, we recommend:

• Avoid prolonged contact with water, sweat, perfumes, hairsprays, lotions, aggressive detergents or chemicals.

• Store your jewellery in a dry place, preferably in the case provided.

• Do not wear your jewelry to spas: the chlorine and sulfur in the spa water can damage the plating.

• Avoid contact with abrasive or hard surfaces.

• Remove jewelry before bathing, swimming, or exercising.

• Store your jewellery in a dry place, preferably in the case provided.

• A particularly acidic skin pH can also accelerate the deterioration of the plating.